Thank you for choosing Moosend, a powerful SaaS platform designed for email marketing and marketing automation. Our platform enables users to efficiently build, launch, and manage online email campaigns and contact databases.
To access and use the Moosend platform, users must accept these Terms of Service, which include the Moosend Data Processing Addendum (DPA) and the Moosend Messaging Policy. By registering for an account or using the services, you agree to these terms in full. If you are an individual accepting on behalf of an organization, you confirm that you have the authority to bind that entity to these terms.
Agreement Acceptance
By clicking “Register” or any similar acceptance button, you agree to be bound by this Terms of Service agreement. If you do not agree to the terms, you must not access or use Moosend's services. The term “you” or “customer” refers either to you personally or the business or entity you represent.
Updates to the Terms
Moosend reserves the right to modify these Terms of Service at any time due to legal, economic, or technical reasons. Revised terms will replace previous versions and take effect on the date stated within the updated terms. You will be notified in advance of any material changes via your account dashboard or email. Material changes may include significant new obligations or reductions in service functionality. If you object within 30 days of the notice, the current agreement remains valid, and Moosend may terminate the agreement with a 30-day notice and refund any applicable unused subscription fees.
Non-material changes will be effective immediately upon update, and continued use of the services constitutes acceptance of the revised terms. Additionally, Moosend may alter or phase out service features at its discretion.
Note: Moosend services are provided without warranties or indemnities. The Terms include important limitations of liability.
1. Service Access and Usage Restrictions
Moosend grants you a limited, non-transferable, non-sublicensable, and non-exclusive right to use the services during your subscription term, in accordance with applicable laws and the provided documentation.
Prohibited Uses:
Sharing access with unauthorized users.
Using the platform for third-party benefit unless explicitly allowed.
Modifying, reverse engineering, or attempting to uncover the source code.
Reselling, sublicensing, or leasing the services.
Creating derivative works based on the platform.
Moosend retains all intellectual property rights to the platform and its documentation. Additionally, Moosend does not guarantee uniform rendering of HTML messages across email clients due to differences in how HTML is processed. To maximize consistency, the W3C HTML standards are recommended.
2. Account Registration and User Responsibilities
Creating an Account
To use Moosend, you must register and provide accurate, up-to-date personal and account information. You are responsible for maintaining this information.
User Accountability
You are responsible for all activity on your account, including unauthorized usage. You are also liable for all service costs tied to your account.
Security
You must safeguard your username, password, and other sensitive data, and promptly notify Moosend in case of any breach or unauthorized use.
Technical Requirements
It is your responsibility to maintain the equipment, software, and services needed to access and use Moosend. Failure to do so may affect your ability to use the platform effectively.
Compliance
You must ensure that your use of Moosend complies with all applicable laws and Moosend’s Messaging Policy. You are also accountable for ensuring your employees and agents follow these Terms.
3. Third-Party Access
Moosend allows you to grant limited access to clients or third parties through the client access option in your account settings. This access is governed by Appendix 1 of the Terms, as well as the Moosend DPA and Messaging Policy.
4. Ownership and Intellectual Property
All rights, title, and interests in the Moosend platform and related documentation remain with Moosend and its licensors. No ownership rights are transferred to users.
5. Free Trial
If you sign up for a free trial, Moosend will provide limited access to services for up to 30 days or until you purchase a subscription plan, whichever comes first. Moosend reserves the right to end a free trial at any time. Please note that any data you enter during the trial period will be deleted unless you subscribe to a paid plan that covers the same services.
6. Paid Subscription Services
Moosend offers two billing models: subscription plans and pay-as-you-go credits.
Subscription Plans
Subscribers are billed based on the number of contacts in their mailing lists, as outlined in the current Pricing Plan. Charges recur according to your chosen plan.
Pay-as-You-Go Model
Under this model, users purchase credits which are deducted for each email sent. Credits can be bought in any quantity and typically do not expire unless otherwise stated.
Moosend may update pricing at any time. It is your responsibility to check for any pricing changes that may affect your plan.